At RattanCraft, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our woven home decor manufacturing and OEM/ODM services. By using our website, you agree to the practices described below.
Information We Collect
We collect information that you provide directly to us when you submit an inquiry, request a quote, or place an order. This may include:
- Contact details: Your name, email address, phone number, and company name.
- Inquiry details: The products you are interested in, requested quantities, target pricing, and customization requirements.
- Shipping information: Delivery country, preferred Incoterms, and destination details needed for logistics planning.
- Files and designs: Documents, images, or specifications you share with us for OEM/ODM projects.
- Usage data: IP address, browser type, and pages visited, collected automatically through cookies and analytics tools.
How We Use Your Information
We use the information we collect to deliver our services and communicate with you effectively:
- To process your inquiries and provide quotes within 12 hours.
- To communicate with you about products, samples, and order status.
- To fulfill and ship your orders, including custom OEM/ODM requests.
- To improve our website, products, and customer service experience.
- To send product updates and industry news, only if you have subscribed.
- To comply with legal obligations and protect against fraudulent activity.
Information Sharing
We do not sell, trade, or rent your personal information to any third party. We only share the information necessary to fulfill your orders and operate our business:
- Logistics partners: Shipping and freight forwarders to deliver your orders.
- Customs brokers: To process export documentation and comply with international trade regulations.
- Service providers: Analytics and payment processors acting on our behalf under strict confidentiality.
We never sell your personal data for marketing or commercial purposes.
Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- Encryption: Sensitive data is transmitted using SSL/TLS encryption.
- Access controls: Internal access to personal data is restricted to authorized personnel only.
- Secure servers: Your information is stored on protected servers with regular security monitoring and backups.
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. We use the following types of cookies:
- Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
- Functional cookies: Remember your preferences, such as language selection, to provide a smoother experience.
You can control or disable cookies through your browser settings. Our cookie banner also allows you to accept or decline non-essential cookies.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: jojolee0618@gmail.com
- Phone: +86-18202013151
- Address: Building 1, No. 24 Helong 4th Road, Longgui Street, Baiyun District, Guangzhou City